Pulsar's service network stands apart through its comprehensive integration of expertise and global reach. Our factory-trained technicians are certified across all major maritime equipment brands, ensuring consistent service quality worldwide. Through strategically positioned service centers in major ports, we maintain rapid response capabilities while providing standardized service excellence. This global infrastructure is supported by digital documentation systems and 24/7 emergency support, creating a seamless service experience regardless of vessel location.

The preventive maintenance program operates on three key principles:

Scheduled Inspections: Regular equipment checks based on manufacturer specifications
Predictive Analysis: Using operational data to anticipate potential issues
Proactive Intervention: Addressing minor issues before they become major problems

This structured approach includes detailed documentation, crew training updates, and compliance verification to maximize equipment reliability while minimizing unexpected downtime.

A GMDSS shore-based maintenance agreement encompasses several critical components:

- Annual performance testing of all GMDSS equipment
- Regular software updates and system checks
- Emergency repair priority response
- Compliance documentation management
- Certificate renewal coordination


The service ensures continuous GMDSS operation while maintaining regulatory compliance.

Emergency response timing varies by location but follows this general structure:

Major Ports: 2-4 hours.
Secondary Ports: 4-8 hours
Remote Locations: 12-24 hours

Our 24/7 support center begins immediate remote diagnostics while coordinating physical response, often resolving issues remotely while technical teams are en route.

Service documentation includes comprehensive reporting:

- Detailed service reports
- Parts replacement records
- Calibration certificates
- Compliance verifications
- Test results and measurements
- Recommendations for future maintenance
- Digital copies for fleet management systems

Quality consistency is maintained through:

Technical Standards: Uniform procedures and protocols worldwide
Training Programs: Regular technician certification and updates
Quality Control: Standardized testing and verification processes
Documentation: Centralized record-keeping and reporting
Support Network: Real-time technical backup for all service teams

Our technicians maintain expertise across multiple domains:

Navigation Systems: ECDIS, Radar, Autopilot
Communication Equipment: GMDSS, VHF, Satellite systems
Safety Systems: VDR, AIS, LRIT
Specialized Equipment: Gyrocompasses, Echo sounders

Each technician undergoes regular manufacturer training and certification updates.

Software updates follow a structured implementation process that minimizes operational impact:

First: System backup and verification
Second: Update installation and testing
Third: Performance verification
Fourth: Crew familiarization
Finally: Documentation update

Equipment commissioning involves systematic implementation:

- Physical installation and integration
- System configuration and testing
- Performance verification
- Crew training and familiarization
- Documentation and certification
- Compliance verification
- Integration with existing systems

Our mixed-brand support strategy includes several key elements.
First, technicians maintain multiple manufacturer certifications to service diverse equipment types.
Second, we maintain comprehensive technical documentation across brands.
Third, our integration expertise ensures smooth operation between different manufacturers' systems.
Finally, our global parts network supports multiple brands, ensuring rapid repairs regardless of equipment origin.